Refund & cancellation

Call +91 91531 36744 or message us on WhatsApp with your booking reference. We confirm the cancellation and the refund amount before anything is processed.

The refund tier is fixed at the moment you request the cancellation, not when we get round to processing it. If you cancel 25 hours before pickup and we action it the next morning, you still receive the full refund.

Refunds are issued to the original payment method. Card and UPI refunds typically reach you in 5–7 working days, which is the bank’s timeline rather than ours — we initiate immediately.

If we cancel for any reason — vehicle breakdown, driver unavailability, anything on our side — you receive a 100% refund regardless of timing, and we will try to arrange a replacement vehicle first.

If nobody is at the pickup point and we cannot reach you by phone after 30 minutes of free waiting, the booking is treated as a no-show and the advance is not refundable. The driver has travelled and held the slot.

If a trip is cut short at your request, the fare is settled for the distance actually travelled, subject to the minimum fare. Any excess is refunded.

If you believe a charge is wrong, contact us at nnilmani000@gmail.com with your booking reference. We would rather resolve it directly than have you raise a chargeback, and in practice we usually do.